Business Excellence Policy

Waterfall’s quality policy is based on “respect for people” principle. This is the basis of TQM (Total quality management) approach at Waterfall. Total quality management practices realized at all processes of the company, has created significant results in realizing customer satisfaction, and in contributing to social life as a responsible company and a citizen.

“Management by targets” is the main pillar of TQM at Waterfall to implement the people based quality policy into daily working practices. Targets are established at all processes with continuous improvement philosophy and followed by management for implementation and realization. Waterfall management is sensitive and considerate in empowering people to encourage those to use their creativity and initiative so that continuous improvement at all processes are achieved and customer satisfaction & happiness is reached at the end. This is well accepted as the natural path to pursue company vision.

In the frame of this concept Waterfall has acquired ISO 9001:2008, ISO TS 16949, ISO 14001 and OHSAS 18001 international quality certificates successfully.